Helia Healthcare Home
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Bridgemark Healthcare
Helia Benton
 
Our Facility

Thank you in advance for taking a few minutes to contribute to our mutual goal of providing the best possible care at this nursing facility. Your experiences are very important to us. They help us to recognize staff who have gone above and beyond the call of duty, and where to address shortcomings we may have. Please be as honest and accurate in your responses as possible.
 
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Please skip to SECTION 2 if you have been a resident for more than 6 months.
 

SECTION 1: Admission Process
 
The admission paperwork was handled professionally and clearly





 
I was given good explanations of all financial matters





 
The room was clean, organized and fully set up upon arrival





 
The facility’s welcome was genuine and friendly





 
A complete set of nursing assessments was completed shortly after admission





 
Dining, activities and other personal preferences were discussed to my satisfaction





 
Any initial concerns were handled promptly





 
Resident was given orientation to the calls system shortly after admission





 

SECTION 2: Customer Service
 
Staff members are friendly, courteous and respectful





 
Staff members are good at answering my questions





 
Staff take pride in doing their jobs well





 
Staff wear name tags, and identify themselves when necessary





 
Managers are available to address any concerns I have





 
Managers are responsive to my concerns





 
I would recommend this facility to people who need a nursing home





 

SECTION 3: Communication
 
The care and treatment provided here is clear and understood by me





 
I have the opportunity to participate in care plan conferences





 
The facility does a good job of keeping me up to date on important information





 
The rights of a nursing home resident were adequately explained to me





 

SECTION 4: Quality of Services
 
I am satisfied with the care provided by the nurses





 
I am satisfied with the care provided by the aides





 
The facility is neat, clean and free of odor





 
Meals are satisfying and taste good





 
Call lights are answered promptly





 
Staff pay close attention to safety issues





 
I get appropriate attention and service from the doctor





 
I like the variety of activities and social opportunities





 
The environment is safe and pleasant





 
I am a:




 
How long since admission to this facility?




 

ADDITIONAL INFORMATION
 
Which areas of Resident experience do you believe most need improvement?

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Which areas do you believe the facility and staff are doing a great job currently?

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Additional comments or Questions:

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CONTACT INFORMATION
 
Name
 
Email
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Phone
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